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Frequently asked questions

Have more questions? Contact us.

How do I book a trip with RootWave Travels?

Browse our epic trips, pick the one that calls your name, and follow the simple steps on our website to lock it in. It’s that easy!

We accept Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay for your convenience.

We believe in full transparency. Any extra costs, such as those for pre- or post-accommodation, taxes, or optional add-ons, will always be disclosed to you before you finalize your booking.

Maybe! It depends on the terms, as some changes might come with fees. Contact our customer support, and we’ll sort it out for you.

Bro, travel insurance? Absolutely essential. It’s got your back for medical emergencies, trip cancellations, lost luggage—all the hassles you want to avoid. Just make sure your coverage lasts for the entire journey.
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A passport valid for at least six months beyond your trip is required. Visa regulations vary by nationality; some countries are eligible for visa-free entry or visas on arrival. Please confirm specific requirements with your local Indonesian embassy.

Don’t worry, we’re here to help! Contact our support team for advice or alternative solutions, and remember to review your airline’s policies.
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Absolutely! If you’re booking for a large group, contact our team to learn about special offers.

We prioritize your safety above all else. We continuously monitor travel advisories and recommend travel insurance for a worry-free journey.

Get in touch with us by phone, email, or live chat. We’re here to help you out before, during, and after your adventure!

  • More than 30 days before departure: Deposit is non-refundable.
  • Less than 30 days before departure: Full payment is non-refundable.
    Cancellations for illness, missed flights, or force majeure aren’t waived, but your travel insurance might cover some fees.

Generally, your trip includes your stay, specific activities, transportation during the tour, and a tour guide. Meals, optional activities, and personal expenses are usually extra, but we’ll always make it clear what’s covered before you book.

Our tours are generally for travelers aged 18-35. If you’re traveling with kids, just reach out and we can chat about what might work!

Absolutely! You’ll meet awesome people and make lifelong friends.

You’ll want to pack comfy clothes, swimwear, sunscreen, a hat, a camera, and any meds you need. We’ll send more detailed packing tips before your adventure!

We’ll do our best to accommodate you, but it’s a good idea to double-check with your tour guide when you arrive.